FAQ Account, Billing & Support

Account

My authorization link has expired, how can I get a new one?

If your authorization link has expired, please send an email to your_company_name@support.leaf.cloud requesting a new authorization link.

How can I reset my password?

If you’ve lost your password, you can reset your password here.

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How long do my free credits last?

You receive €100 in free credits upon creating your Leafcloud account. Any of these credits that remain unspent last for 30 days.

Can I use my free credits for Leafcloud GPUs?

The €100 in free credits you receive upon creation of your account cannot be used for Leafcloud GPUs

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What happens after my free trial period expires?

After your free trial period has expired, you will be billed for the use of Leafcloud services in accordance with our pricing model. For more information about the various costs of our services, visit our Pricing page

Do I need to fill in my credit card details to create a Leafcloud account?

Yes, to create a Leafcloud account, you must fill in your credit card details as requested in the sign-up form. Leafcloud will not bill you until your free credits have been used up or have expired. For more information about the various costs of our services, visit our Pricing page.

How do I enable 2FA for OpenStack?

For Users : On the hompage of your dashboard, navigate to "settings" at the bottom of your sidebar. Then use the "enable two-factor authentication" toggle.

For Admins: On the hompage of your dashboard, navigate to "organisations" on your sidebar. Go to "Users", select a user, and toggle "enable two-factor authentication"

How do I delete my Leafcloud account?

If you wish your Leafcloud account deleted, please send an email request to your_company_name@support.leaf.cloud or hello@leaf.cloud and provide us with the following information (you must be an Administrator of a project to request deletion of a project):

Your full name
Company name
The name of your Project

Please note that this process is permanent and, as such, cannot be undone. Conforming to GDPR, we will no longer have your personal information on file. Please note that replying to your confirmation email will generate a new personal information record. Deletion of data does not extend to prior billing information, which is stored in accordance with our legal requirements.

Billing

Are all listed prices for Leafcloud services excluding VAT?

Yes, all prices listed on our website exclude VAT. For VAT-included pricing, please get in touch with us directly.

info@leaf.cloud

How do I see information about my next bill

To get a forecast of your next monthly bill you can check your ‘rating’ on the Leafcloud cloud control panel. The column 'Rate' indicates the forecasted price. Prices listed are in Euro’s and before any discounts.

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How is Leafcloud able to be more affordable per core than the traditional providers?

Part of that question should be why they are so expensive, but in addition to that we do not build data centers and therefore save on infrastructure costs

Where can I find Leafcloud's pricing?

https://www.leaf.cloud/pricing

Can I receive a copy of my invoice?

Yes, you can request a copy of your invoice by sending an email to your_company_name@support.leaf.cloud or hello@leaf.cloud

I've received an invoice for a service I thought was removed, what happened?

Most likely, you have not fully removed one or more of your active services. You can check if this is the case by logging in to your dashboard and check for any active services such as: volumes, instances, floating IPs, load balancers, or storage.

To avoid incurring costs related to an instance, please ensure the status of your instance is set to 'shelved.' Please note: If your instance status is set to 'shut down,' you still have access to the resources reserved for this instance. This means you will continue to be charged for the resources attached to the instance.

If you do not have any visible active services, please contact support through your_company_name@support.leaf.cloud or hello@leaf.cloud

How can I make sure I will no longer receive invoices from Leafcloud?

To make sure you do not receive invoices for Leafcloud services, please make sure you have no more active services such as volumes, instances, floating IPs, load balancers, or storage visible on your dashboard.

If you do not have any visible active services, please contact support through your_company_name]@support.leaf.cloud

Discounts and Referral

Does Leafcloud offer discounts?

Yes, Leafcloud offers a standard 30% sustained use discount for monthly commitments, for longer-term contracts please contact us with a request and receive fabulous discounts that will make you go wow.

Which discounts am I eligible for?

Upon creation of your Leafcloud account you receive 100 free credits. For monthly commitments you automatically receive a 30% sustained use discount. For additional discounts, often available for commitments of a year or longer, contact us with your request.

Where can I find which discount was applied to my bill?

Does Leafcloud offer a referral program?

Yes, you can find it here. Sign up for the program and earn money based on the usage of new users that sign up using your code!

What are the benefits of the Leafcloud referral program?

You earn 5% from their cloud bill plus we'll send you your very own Leafcloud mug

Support and Onboarding

How can I contact Leafcloud support?

For support using your Leafcloud account or questions regarding availability, you can contact Leafcloud here, or by email at your_company_name@support.leaf.cloud or hello@leaf.cloudAdditionally, you can call +31(0)202443794 during business hours (CEST)

Where can I find help to get started with Leafcloud?

What can I get help with from Leafcloud support?

Leafcloud support is available for all your questions regarding deployment, architecture, and resource requirements.

How do I determine which type of architecture to use?

A few things to keep in mind are:some text

Performance Needs: Does the application require high processing speed or handle large data volumes efficiently?
Scalability Requirements: How will traffic and data volume scale over time? Do you anticipate significant increases in usage?
Complexity of Interactions: Is there a need for complex interactions between different parts of the system?

Consider conducting a proof-of-concept or pilot study for the most critical parts of your architecture to validate scalability, performance, and maintainability before fully committing to the chosen design.

We're here to help. Send an email to hello@leaf.cloud or schedule a call.

How do I determine which type of machine to use?

Selecting the appropriate machine type depends on several factors like your application requirements, expected workload, resource utilization patterns (such as CPU usage, memory consumption, and storage needs), the software you'd liked to run, scalability considerations, and budget constraints.
We're here to help. Send an email to hello@leaf.cloud or schedule a call.

Performance Needs: Does the application require high processing speed or handle large data volumes efficiently?
Scalability Requirements: How will traffic and data volume scale over time? Do you anticipate significant increases in usage?
Complexity of Interactions: Is there a need for complex interactions between different parts of the system?

We're here to help. Send an email to hello@leaf.cloud or schedule a call.

Can I get application-level support?

Leafcloud does not offer direct application-level support. Options can be available through our partner network.

Discounts and Referral

How long does my free trial period last?

Your free trial period lasts for 30 days after you have created your account, or once your €100 in free credit has been spent.

Will I need to fill in my credit card details to create an account?

Why cannot I send mail from my server? Port 25 is blocked

At Leafcloud we do our best to make sure your cloud environment is safe and secure. For this reason, we block all outgoing SMTP (E-mail) originating from customers by default. This helps us fight people sending SPAM from our network, and prevents your e-mails from being blocked by blacklists.

What does this mean for you?

For most customers, this has no effect. But if you have a service configured to automatically send e-mail, for example, to reset a password from your site, or send notifications you may see that these e-mails are not delivered.

What if you need to send e-mail from your server?

If you have a need to send an e-mail from your server you typically don't need to send e-mail directly to the recipient. Services such as SendGrid and Mailjet offer relay services with authentication on open port numbers that offer a solution for this problem. They have free tiers that typically suffice for such use-cases.

If you prefer direct e-mail delivery we can also make an exception for you in our firewall. Please get in touch through support, and we'll be happy to set that up for you.

hello@leaf.cloud

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FAQ Account, Billing & Support

Managed Kubernetes? Database solutions or a full AI pipeline? We've got you covered!

Managed Kubernetes? Database solutions or a full AI pipeline?
We've got you covered!